Refund policy

 

All Goods (Except Bespoke Goods)

If you cancel before the delivery of any goods your money will be refunded and the goods will not be delivered.

We will offer a refund or exchange on an unworn, undamaged item within 14 days of it being received by you. Refunds will be made to the credit or debit card used to purchase the item(s) in accordance with these terms and conditions.

If you return an item to us because it is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us (this does not affect your statutory rights).

If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item.

Items purchased online can be returned via post.

By M. DESIGN - Maria Marigliano Caracciolo - is dedicated to offering the highest levels of quality and service. Before returning any product, you must obtain a Return Merchandise Authorisation (RMA) number. You can obtain a RMA number by emailing your request to bym.bags@gmail.com.

Please indicate in your email the reason why the goods are being returned. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.

All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise.

We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Bespoke goods are any goods specifically personalized and/or tailored to your specifications.

Bespoke Goods

Orders for bespoke goods cannot be canceled or changed [once work has started on them].

Bespoke goods which are delivered as described and are in good condition may not be refunded. We reserve the right to charge for re-posting of bespoke goods returned in error.

We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors; poor image quality derived from low-resolution images, order quantity, or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting.

Faulty goods will be rectified free of charge. Any problems with any part of a bespoke order must be reported to us within 7 days of receipt. Please send an e-mail to bym.bags@gmail.com who will contact you in regards to the fault and how to return the goods.